Last updated: 20 October 2026
This statement explains how FoodJet B.V. handles personal data when you visit www.foodjet.com, contact us, or do business with us. We keep it short where we can, and specific where it matters.
1. Who we are
FoodJet B.V., Ambachtsweg 49, 6541 DA Nijmegen, the Netherlands, Chamber of Commerce number 10143883. We are the controller for the processing described here. Questions: info@foodjet.com or +31 24 379 00 61 (Monday to Friday, 9:00 to 17:00).
2. The short version
- We recognise which companies visit our website, and we may look up a relevant contact person at that company. You can object to this at any time (see §3.2 and §9).
- Our website sets no analytics or advertising cookies until you accept them in the cookie banner.
- We use AI services, some of them in the United States, to summarise customer correspondence and meetings (§3.6, §6).
- We do not sell personal data.
3. What we process and why
3.1 Contact and quote requests
When you fill in a form on our website or email us, we process your name, email address, phone number, company, your message and the page you sent it from. We use this to answer your request and follow up on it. Legal basis: steps at your request before entering into a contract, or our legitimate interest in answering business enquiries.
3.2 Recognising companies that visit our website
When you visit our website, our own measurement script (LeadRadar) sends the page you view, the referring page, the time and how long the page was visible, to our own server. Your IP address reaches that server with the request. We use the IP address to determine which company or organisation the visit comes from, using public network registration data (RDAP) and the service ipinfo.io. This script sets no cookies and stores nothing on your device.
We also use the service Leadinfo for the same purpose. Leadinfo only runs after you accept marketing cookies (§7).
Why: to understand which companies show interest in our machines, so that our sales team can contact them at the right moment. Legal basis: our legitimate interest in business development. We have weighed this against your interests: we aim at companies, not at private individuals, we do not build profiles across other websites, and we mask the last part of the IP address after 30 days.
You can object to this processing at any time (§9). If you click "Reject all" in the cookie banner, this script does not run on your following page views.
3.3 Finding a contact person at a visiting company
If a visiting company looks relevant, we may look up a business contact person at that company, such as a purchasing or production manager, using the services Apollo.io and Hunter.io. This means we may process your name, job title and business email address without having received them from you. If we contact you as a result, we tell you where we obtained your details. Legal basis: our legitimate interest in business development. You can object at any time, and we will then not contact you again for this purpose.
3.4 Customers, suppliers and business contacts
We process names, job titles, business contact details, correspondence, orders and contracts of contact persons at customers, prospects and suppliers. We use this to deliver machines and service, to follow up on quotes and to keep our relationship records. Legal basis: performance of a contract, or our legitimate interest in managing business relationships.
3.5 Meetings
Some online and in-person business meetings are recorded and transcribed by a meeting recording and transcription service, so that we can produce minutes and action points. We announce this at the start of the meeting. You can ask us not to record, and we will respect that. Recordings and transcripts stay with the recording service until we delete them. If you took part in a recorded meeting, you can ask us to delete the recording and transcript, and we will.
3.6 AI assistance
We use AI assistants to summarise email threads and meetings and to draft replies. For this, the content of that correspondence is processed by the AI provider. For some of these services we use the provider's standard terms; which ones are listed in §5 and §6; under those terms the provider decides itself how it handles the data, as an independent controller. We have switched off the use of our content for training the providers' AI models.
3.7 Events and newsletters
If you gave us your details at a trade fair or event, or signed up yourself, we may send you invitations and news. Legal basis: your consent, or our legitimate interest for existing business contacts. Every email has an unsubscribe link.
3.8 Job applicants
We use applicants' data only for recruitment and selection, together with our HR service provider. We delete it no later than four weeks after the procedure ends, unless you agree that we keep it for one year for future vacancies.
4. Where your data comes from
Mostly from you: through our forms, email, meetings and business contacts. For §3.2 and §3.3 we also use: your IP address and public network registration data (RDAP), ipinfo.io, Leadinfo, Apollo.io and Hunter.io.
5. Who we share it with
We share personal data only with parties that help us run our business, and only as far as needed. By category:
Category | Providers |
|---|---|
IT, email and hosting | Microsoft, Cloudflare, ProcesPartners, Proton (encrypted backup) |
Website and measurement | UX (website development and hosting), Google (Analytics and Ads, only after consent), Microsoft Clarity and LinkedIn (only after consent), CookieYes (cookie banner) |
Company recognition and contact data | Leadinfo, ipinfo.io, Apollo.io, Hunter.io |
Meetings and AI | Anthropic (Claude), Read.ai (meeting recording); see §3.6 |
Automation | Make.com |
Business systems | Ridder Data Systems (ERP), our accountant and payroll provider, our HR service provider |
We may also disclose data where the law requires it.
6. Transfers outside the European Economic Area
Some providers are based in the United States: Anthropic, Apollo.io, Cloudflare, Google, ipinfo.io, LinkedIn, Microsoft and Read.ai. Where we have a data processing agreement with a provider, the transfer is covered by the EU-U.S. Data Privacy Framework where the provider is certified, or by the European Commission's Standard Contractual Clauses. For the AI services in §3.6 that we use under the provider's standard terms (Anthropic's Claude subscription and Read.ai), there is no such agreement between us and the provider. You can ask us which safeguard applies to which provider.
7. Cookies and similar technologies
When you first visit our website, a banner asks which cookies you accept. Until you choose, only strictly necessary cookies are used. You can change your choice at any time via the "Cookie settings" link at the bottom of every page.
Category | What it does | Provider | Without consent? |
|---|---|---|---|
Strictly necessary | Stores your cookie choice; keeps the site working | FoodJet, CookieYes | Yes |
Company recognition (cookieless) | See §3.2; no cookie, nothing stored on your device | FoodJet (LeadRadar) | Yes (legitimate interest, §3.2) |
Analytics | Measures how the website is used | Google Analytics, Microsoft Clarity | No |
Marketing | Measures ad results; recognises visiting companies | Google Ads, LinkedIn, Leadinfo | No |
8. How long we keep data
Data | Retention |
|---|---|
IP addresses from website visits (§3.2) | Last part masked after 30 days |
Contact and quote requests without follow-up | 1 year after the request |
Prospect and contact-person data (§3.2, §3.3) without follow-up | 6 months, and removed earlier if you object |
Email correspondence with prospects and business contacts | 2 years after the last message |
Customer and supplier records | As long as the relationship lasts, plus the statutory retention period for financial records (7 years); correspondence 2 years after the relationship ends |
Meeting minutes and action points | 2 years |
Meeting recordings and transcripts at the recording service | Until we delete them; at your request we delete them (§3.5) |
Backups | Deleted data can remain in our encrypted backups for some time after deletion. We use backups only to restore data after a loss, not for any other purpose |
Applicants | 4 weeks after the procedure, or 1 year with your consent |
9. Your rights
You can ask us for access to, correction or deletion of your personal data, ask us to restrict processing, receive your data in a portable format, and object to processing based on our legitimate interest, including company recognition and contact lookup (§3.2 and §3.3). Where we rely on your consent, you can withdraw it at any time. Send your request to info@foodjet.com. We may ask you to confirm your identity and will respond within one month.
If you are not satisfied with how we handle your data, you can complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or the supervisory authority in your own country.
10. Security
We protect personal data with technical and organisational measures appropriate to the risk, and we require our service providers to do the same.
11. Changes
We update this statement when our processing changes. The date at the top shows the latest version.